On May 5, 2026, Bell announced a new $40 device handling fee to replace its previous $80 connection fee, following a ban by the CRTC on connection fees. This shift raises questions about whether the new fee complies with CRTC regulations.
The new device handling fee applies to orders completed over the phone, in-store, and online. It does not apply to customers who bring their own devices or to smartwatches. Bell states that this charge is designed to cover fulfillment costs associated with device orders.
According to the CRTC’s guidelines, the previous connection fee was labeled a “junk fee” and was prohibited due to its excessive nature. Bell’s statement claims that the new fee aligns with the regulatory body’s rules regarding reasonable charges.
Bell isn’t alone in this adjustment; Virgin has also introduced a similar one-time device handling charge. As of today, both carriers have made this change visible on their websites.
Key facts:
- The old connection fee was $80.
- The new device handling fee is $40.
- This change is effective as of May 5, 2026.
- The CRTC’s new rules regarding fees will officially take effect on June 12, 2026.
- The device handling charge may be subject to change over time.
While Bell insists that the new charge is compliant with regulations, some customers may still feel wary about additional fees. Officials have not confirmed how many other carriers will adopt similar charges in light of these changes.
This adjustment reflects Bell’s ongoing efforts to navigate regulatory landscapes while addressing customer needs within an evolving telecommunications market.
